Return Policy

Cash Refund
Cash refund is only applicable to the followings:
  1. Damaged item(s) that was returned and verified by us; or
  2. Purchased item(s) ran out-of-stock at the point of payment; or
  3. Purchased item(s) lost in transit (after confirmation from us).
  4. Within 14 calendar days upon the order receipt date.
Email notification will be send to you to notify:
  • The result of your refund request
  • The request for you to provide the following information for reimbursement – success request only:
    1. Your full name
    2. Your NRIC no.
    3. Your bank and branch (for Debit Card only)
    4. Your bank account (for Debit Card only)
    5. For payment made via Credit Card and PayPal, reimbursement will be made to the same Credit Card and PayPal used to make payment for the purchase.
  • The money has been reimburse into your bank account as per item 2 above.
Refunds process will take within 10 to 15 working days.

Please check your bank account, Credit Card or PayPal after receive email notification on the reimbursement.

For Credit Card and PayPal, please contact your Credit Card provider and PayPal customer service.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@forestone.com.my
Credit Refund
Credit refund is a form of credit voucher to customer who has paid for the purchase but later made cancellation without valid reason.

Credit refund amount will be the same amount as the paid amount.

Credit refund will be given within 2 to 5 working days.

Customer will be notify via email on the credit refund amount and refund code.
Shipping
To return your product;
  1. You can contact us at support@forestone.com.my and we will arrange our courier to collect the item from you.
  2. You can mail your product to: No. 8C, Jalan Teknologi 3/4, Taman Sains Selangor 1, Kota Damansara Petaling Jaya Selangor MY 47810
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

ForestONE shipping cost is RM30 and within Klang Valley only.

For Kybun products (except KyBounder), it will be 1-time free pickup and delivery for exchange within Klang Valley. ForestONE will charge RM30 for the second time product exchange within Klang Valley.

Please contact us at support@forestone.com.my if you would like to claim for the warranty.